Shipping Information
New Zealand - All orders over $350 have free freight New Zealand wide. For all orders under $350 we have a flat rate delivery fee regardless of the number of items: $20.00 North Island and South Island
Rural Delivery is $10.00 extra
For Farmers and rural delivery we suggest that the items be sent to your Farm merchant for you to pick up their by saving you freight.
For Delivery we require a physical address not a box number or RD number Orders will be dispatched as soon as payment has cleared and should be received via Tolltranz / Ipec courier.
International - Please email your order via the standard form on the Contact us page. We will advise on shipping charges and transit times. Any applicable customs, duties, fees or taxes are the responsibility of the consignee in the destination country.
Payment Options
We provide TWO payment options:
Secure credit card payments using PAYMENT EXPRESS, and CHEQUE. PAYMENT EXPRESS accepts VISA and MASTERCARD credit cards, and payments usually take one working day to clear. (note: There are no additional charges for purchasers who use PAYMENT EXPRESS).
Cheques usually take 3-5 working days to clear once received. The ordered items will not be shipped until payment has cleared. Please make cheques payable to: 'Traditions Ltd'
Send your cheque to: P O Box 325 Oamaru 9400, New Zealand'
Return and Refund Policy
All items come with a full money back guarantee! Your satisfaction is our foremost concern. If you are not satisfied with any item you purchase from us, you must return it in its original unused condition, with its original packaging, within 7 days of purchase for full refund or store credit. We do not refund shipping costs.
Please send an email via our 'Contact Us' page within 7 days of receiving the goods, and quote your name and order number. We will then send you a Returns Confirmation email with our returns address.
You then need to send the parcel to the address given in the Returns Confirmation email. You will be notified via email when your account is credited for the return (usually within 48 hours of receipt of the returned item). If you pay by cheque, we will refund you by cheque.
If we made an error in your order We will refund the full purchase price plus shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any return postage or courier costs that you've had to pay to return the items.
Please note that we cannot be held responsible for any parcels sent to us that get "lost in the post". We also reserve the right to reject any returns if we deem the item not to be shop worthy.
Order Cancellation Policy
You may cancel an entire order or an individual item from an order that has not yet been shipped by contacting us via our Contact us page. You will be notified via email when your account has been credited (usually within 48 hours of receiving your cancellation email).
If you pay be cheque, we will refund you by cheque.
Please note that most orders are packed and shipped within 48 hours of receipt of payment and orders cannot be cancelled once they have been shipped. However you may return the items. Refer to our Returns Policy.
Out of Stock
Should your ordered items be out of stock, Traditions Ltd will notify you as soon as possible and provide you with an estimated arrival date.
Security and Privacy
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, or disclosed. We protect your credit card information during transmission by using PAYMENT EXPRESS.
Your credit card details are not held by us and can not be accessed by Traditions Ltd.